Orders from the KONO store are shipped quickly. Please contact our customer service within 1-2 days of placing your order and we will do our best to accommodate your request to cancel your order.

Orders from the KONO store are shipped quickly. Please contact our customer service within 1-2 days of placing your order and we will do our best to accommodate your request to modify your order.

We accept PayPal & Credit Card for international orders.

In this case, you can check the following：① Is your coupon/reward still valid?②Are you meeting the minimum spending requirements?For example, if a coupon is only valid for items over USD100, but the total item value is only USD90, you can't use the coupon code.

The gift card can be combined with any other discount/event coupons when you place the order. However, discount/event coupons cannot be applied together in one order.

We typically process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped within 1-2 days.

We has our warehouses in the USA. And your item will arrive in 2~5 days.Order processing may take longer during promotion and festival events. We seek your understanding and patience.

We are sure you will love KONO, but we understand that you may have different preferences. We can accept your refund within 14 days of shipment. But buyers need to bear the shipping fee and send the package to the right address after 14 days of shipment.

We have taken sufficient care to ensure that your product is delivered to you without any damages.However, if you do receive your delivery in a damaged condition, kindly write to us at konomall.us@gmail.com and we will ship you a new pack without any additional charges.

Yes. Shipping is absolutely free.

We can assure you that any product purchased from our officially operated e-store is genuine. Please check our official sales channels page for all authorized channels.

We pay attention to the stock status of products all the time.This situation happens rarely. If it happens, the item usually gets restocked around 1-3 weeks. You can sign up to be notified once it's back in stock.

KONO cannot guarantee that all products are suitable for everyone. You can find the full ingredient list for each product in our page. You will be informed which hair type this product is suitable for. If you suffer from allergies to our products, please stop using this item.

Many of our products are made of natural and hypo-allergenic ingredients. You can use it casualty as your favor. If you are the first time to use our products, you can just follow our product guided steps in the product page.